HELP FOR BORROWERS UNDER THIS SETTLEMENT
The National Ocwen Settlement negotiated by the state Attorneys General, state mortgage regulators, and the Consumer Financial Protection Bureau announced in December 2013 impacts borrowers serviced by the following major lenders:
• Homeward Residential Holdings (previously known as American Home Mortgage Servicing Inc or AHMSI)
• Litton Loan Servicing
The Settlement provides assistance for:
Homeowners needing loan modifications now: If your loan is currently serviced by Ocwen, you may be eligible for first lien principal reduction. Ocwen is required by the Settlement to forgive up to $2 billion in first lien principal reduction loan modifications nationwide. Because of the complexity of the mortgage market and this agreement, which will be executed over a three-year period, borrowers will not immediately know if they are eligible for relief. Homeowners wishing to inquire about participation in the consumer relief ordered under this Settlement should contact Ocwen directly at 1-800-337-6695.
WHERE YOU CAN GO FOR HELP
For loan modifications, borrowers may be contacted directly by Ocwen. Keeping in mind the timeline above, you may also contact Ocwen directly if you feel that you are a candidate for a principal reduction loan modification or if you need additional information:
Ocwen Loan Servicing, LLC: 1-800-337-6695
For borrowers who lost their home to foreclosure between Jan. 1, 2009 and Dec. 31, 2012 and whose loans were serviced by one of the three participating mortgage servicers, the National Ocwen Settlement Administrator mailed Notice Letters and Claim Forms in June 2014. The deadline for submissions of claim forms has passed and claims are no longer being accepted.
If you have questions about the Settlement, please contact the National Ocwen Settlement Administrator at 1-866-783-5382, Monday through Friday 8:00 a.m. – 6:00 p.m. Central Time.
FOR BORROWERS NOT ELIGIBLE FOR ASSISTANCE UNDER THIS SETTLEMENT
The National Ocwen Servicing Settlement is not the only assistance available to troubled borrowers. The following Web sites include valuable information for borrowers regardless of whether you are eligible for this Settlement:
You may also call: 1-800-569-4287 to connect with a HUD-approved housing counselor. You may also contact your local attorney general's office for more information on available assistance.
Scammers are at work trying to capitalize on the national Ocwen Servicing Settlement to access your personal information—or worse, your money. The Attorneys General have received reports of scammers calling borrowers claiming to be one of the servicers involved in this Settlement and offering a cash payment to consumers if they simply provide the routing number to access their bank account. If you receive an unsolicited call purportedly from your mortgage servicer, you can identify a scam in several ways:
Does the caller offer to provide your personal information to assist you in identifying your account? Or do they ask you to provide that? If the caller is from your mortgage servicer, they will be able to tell YOU your personal information because they will have it. You should never provide your personal information (including bank account numbers, social security numbers, etc.) to an unsolicited caller—no matter what they promise you.
Does the caller offer to speed your Settlement relief for a fee? They are definitely a scammer! Neither the banks nor the Attorneys General will charge a fee to speed your Settlement relief.
If you think the caller may be legitimate, ask for their contact information, tell them you are going to call your bank’s hotline (located above) and confirm, then call them back. Chances are if they’re a scammer, they won’t want you to check on them and they won’t provide their contact information.
REGISTER A COMPLAINT OR REPORT A SCAM
There are multiple ways to register a complaint about your mortgage servicer or to report fraudulent activity.
• Contact your State Attorney General. Contact information by state is available here: http://nationalmortgagesettlement.com/states
• File a complaint regarding your servicer with the federal Consumer Financial Protection Bureau: https://help.consumerfinance.gov/app/mortgage/ask
• Report a scam to the federal Financial Fraud Enforcement Task Force: http://www.stopfraud.gov//report.html